Tokyo77 is committed to protecting the privacy and personal data of all our users. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you hold over your information.
These highlights summarise the key principles of our Privacy Policy. The full legal text below governs how Tokyo77 handles your personal data.
All personal and financial data on Tokyo77 is protected with 256-bit SSL encryption in transit and AES-256 encryption at rest. We employ industry-standard security controls to prevent unauthorised access.
Tokyo77 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Your information is used solely to operate and improve our services.
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting our support team. We process all such requests within 30 days.
We use cookies to maintain session security, improve platform performance, and understand how players use Tokyo77. You can manage cookie preferences from your browser settings at any time.
We share personal data only with trusted, contractually bound service providers — such as payment processors, KYC verification partners, and fraud prevention services — strictly as needed to operate the platform.
Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, comply with legal obligations, or resolve disputes. We do not hold data indefinitely.
This Privacy Policy ("Policy") is published by Tokyo77 ("we", "us", "our", or the "Company"), the operator of the online gaming platform accessible at https://tokyo77.cam (the "Platform"). This Policy applies to all users who visit, register with, or otherwise interact with the Tokyo77 Platform ("you", "your", or "Player").
We are committed to protecting the privacy and personal data of all individuals who use Tokyo77. This Policy explains in clear terms what categories of personal data we collect, the purposes for which we process that data, how long we retain it, with whom we may share it, and the rights you hold under applicable data protection principles.
By accessing the Platform, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, please discontinue your use of the Platform.
Your Privacy Matters: Tokyo77 handles your personal data with care and in good faith. We collect only the data that is necessary to provide our services, verify your identity, process your transactions, and maintain the security and integrity of our platform. We do not collect data for its own sake.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a specific individual, directly or indirectly, including name, email address, identification number, payment details, and device identifiers. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, recording, storage, alteration, retrieval, consultation, use, disclosure, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, Tokyo77 is the data controller in respect of Player data. |
| "Data Processor" | A third party that processes personal data on behalf of the data controller, under a binding data processing agreement. |
| "Sensitive Data" | A subset of personal data that warrants heightened protection, including identity document numbers, financial account details, and any data that could reveal health information or expose a user to harm if disclosed. |
| "KYC Data" | Documentation collected as part of the Know Your Customer identity verification process, including copies of identity documents and proof of address. |
| "Cookies" | Small text files placed on your device by the Platform for purposes of session management, personalisation, analytics, and security. |
Tokyo77 collects personal data in the following categories, depending on your interactions with the Platform:
When you create a Tokyo77 account, we collect the following information:
To comply with our obligations under applicable anti-money laundering and player protection requirements, we collect:
We record all financial transactions conducted on the Platform, including:
Tokyo77 collects personal data through the following means:
The majority of personal data we hold is provided directly by you when you register for an account, complete identity verification, make a deposit or withdrawal, contact our support team, or interact with our platform features and promotions.
When you access and use the Tokyo77 Platform, certain technical data is automatically collected through our servers, cookies, and similar tracking technologies. This includes your IP address, device identifiers, session duration, and browsing behaviour within the Platform.
We may receive data about you from third parties including:
Tokyo77 processes your personal data for the following specific purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating and maintaining your Tokyo77 account, processing login credentials, and managing your account settings and preferences. |
| Identity & Age Verification | Verifying that you are aged 21 or above and confirming your identity as required by our player protection and KYC obligations. |
| Transaction Processing | Processing deposits, withdrawals, and any financial transactions including those via Touch 'n Go eWallet, DuitNow, FPX, and other supported Malaysian payment methods. |
| Platform Security | Detecting, investigating, and preventing fraud, money laundering, account compromise, and other prohibited activities on the Platform. |
| Responsible Gambling | Administering responsible gambling tools including deposit limits, session limits, loss limits, self-exclusion, and player welfare monitoring. |
| Customer Support | Responding to your enquiries, resolving complaints, and providing multilingual assistance in English, Bahasa Melayu, and Mandarin. |
| Legal Compliance | Complying with applicable laws, regulations, court orders, and lawful requests from regulatory or law enforcement authorities. |
| Platform Improvement | Analysing aggregated usage patterns to improve the platform's features, performance, game offerings, and user experience. |
| Marketing Communications | Sending promotional communications, bonus notifications, and platform updates to Players who have opted in to receive such communications. |
Tokyo77 processes personal data on the following legal bases:
Tokyo77 does not sell, rent, or trade your personal data. We may share your data with the following categories of recipient, strictly as necessary to operate the Platform and fulfil our legal obligations:
We engage carefully selected third-party service providers who process data on our behalf under binding data processing agreements, including:
All such providers are contractually prohibited from using your data for any purpose beyond the specific services they provide to Tokyo77.
Tokyo77 may disclose personal data to governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or lawful regulatory request. We will, where permitted by law, notify you of any such request before disclosing your data.
In the event of a merger, acquisition, or sale of all or substantially all of Tokyo77's assets, your personal data may be transferred as part of that transaction. We will notify affected users prior to any such transfer and ensure that the acquiring entity is bound by terms no less protective than this Privacy Policy.
No Commercial Data Sales: Tokyo77 categorically does not sell your personal data to data brokers, advertising networks, or any third party for commercial marketing purposes. Your data is not a product.
Tokyo77 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you access our website. They help us recognise returning users, maintain session security, and understand how the Platform is being used.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Essential for Platform functionality including login sessions, security tokens, and navigation. Cannot be disabled without affecting Platform usability. | Session |
| Performance | Collects anonymised usage data to help us understand which features are popular and identify technical issues. | Up to 12 months |
| Functional | Remembers your preferences such as language selection, display settings, and notification choices. | Up to 12 months |
| Security | Used for fraud detection, device fingerprinting, and identifying suspicious access patterns. | Session to 30 days |
You can manage or disable cookies through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use core Platform features, including logging into your account.
Tokyo77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as general guidelines:
Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual.
Tokyo77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:
Security Incident Reporting: If you believe your Tokyo77 account has been accessed without your authorisation, or if you suspect a security vulnerability on our Platform, please contact our support team immediately via live chat. We take all security reports seriously and investigate each one promptly.
Tokyo77 may transfer certain categories of personal data to service providers and infrastructure partners located outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that provided under this Privacy Policy.
Safeguards for international data transfers may include contractual data processing agreements incorporating standard data protection clauses, assessments of the data protection standards applicable in the recipient country, and technical security measures applied to all transferred data regardless of location.
Where possible, we prioritise the use of service providers who maintain data processing infrastructure within Southeast Asia. If you have specific concerns about the jurisdictions to which your data may be transferred, please contact us using the details in Section 15 below.
Subject to applicable law, you have the following rights in respect of the personal data Tokyo77 holds about you. To exercise any of these rights, please contact our support team — we will respond within 30 days.
Request a copy of the personal data we hold about you and information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary, or where you withdraw consent and no other legal basis applies.
Request that we restrict processing of your data in certain circumstances, such as while a dispute about accuracy is pending.
Receive a machine-readable copy of personal data you have provided to us, for transfer to another service provider.
Object to processing of your personal data based on our legitimate interests, or to the use of your data for direct marketing.
Identity Verification for Rights Requests: To protect your privacy, we may require you to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to, or deleted at the request of, unauthorised individuals.
If you have opted in to receive promotional communications from Tokyo77 and wish to stop receiving them, you may opt out at any time by contacting our support team or updating your communication preferences in your account settings. Opting out of marketing will not affect transactional or account-related communications that are necessary for the operation of your account.
The Tokyo77 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
We enforce age verification through our KYC process for all registered accounts. If you have reason to believe that a person under 21 has registered an account on Tokyo77, please notify us immediately at [email protected]. We will investigate and act promptly.
For Players Aged 21 and Above Only. Underage gambling is illegal and harmful. By registering on Tokyo77, you confirm that you are at least 21 years of age. Tokyo77 takes this requirement seriously and enforces it through identity verification on all accounts.
Tokyo77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will notify registered Players via email or a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.
Your continued use of the Tokyo77 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you should cease use of the Platform and may request closure of your account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Tokyo77 handles your personal data, please contact our Data Support team through the following channels:
When contacting us regarding a data rights request, please include your registered username or email address and a clear description of your request. We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.
For responsible gambling concerns, including self-exclusion requests, please also refer to our dedicated Responsible Gambling page. For queries about our general platform rules, see our Terms & Conditions.
Response Commitment: All privacy-related enquiries are handled by our dedicated support team. We treat all privacy concerns with the seriousness they deserve and will respond to every valid request within the timeframes stated in this Policy.
Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin. Visit our FAQ for quick answers, or explore the Tokyo77 homepage to discover everything our platform offers.
By using Tokyo77, you confirm acceptance of our Privacy Policy and Terms & Conditions. For players aged 21 and above only.